Terms and Condition for Certification

In order to obtain certification you must attend 100% of the course and be able to demonstrate the skills to the required standard. This is a Red Cross requirement. No refunds will be issued if you are late or do not meet the required standards for certification.


If you cancel at least 5 business days or more before the course date, you will receive a full refund less a $15.00 administration fee. First Aid Clinics of Canada reserves the right to cancel a course. Most of our courses run as scheduled, however if an instructor is sick or enrollment is low we may have to cancel. In this event you will receive a full refund or be transferred to another course which is convenient for you. 

Corporate clients can reschedule a course with 48 hrs notice.  Less than 48 hrs notice, a $300 instructor fee applies.

No Shows

If you were a no show for a course, you must reschedule within 24 hours.  After 24 hours there is no refunds.

Blended Learning Courses

All online components must be completed before the course date.  If you do not complete the required online components you will not be permitted to complete the in class.  You may transfer to another blended course, however a $40 rescheduling fee applies.